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1. How long does the delivery take?
It will be 4-5 days of delivery period to US, and 5-7 days to UK.
2. Order can’t be received by the estimated delivery date ?
If you order does not arrive by the estimated delivery date, it may be lost. Orders shipped via a traceable method (such as USPS, Parcelforce.Chronpost.) will have tracking information available in My mysurbuy. Please check this information if available and read through the following options:
* Tracking information indicates the package has been delivered: Please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
* Tracking information indicates the package is undeliverable: If the package is being returned to us, or if the address is incorrect, contact us for more information on undeliverable packages.
* No tracking information available: If you can't locate any tracking or delivery information about your package, please contact us.
Please confirm the correct shipping address when writing to us about lost packages.
3. Package or products broken when received ?
In case the package was damaged obviously when arrived. Please deny the parcel and contact us in a hurry.
E-mail: support@mysurbuy.com
I ordered a set of calloway x-22 irons on 2/21. I have not recieved a shipping confirmation.
AdministratorThanks for your order and payment.We are now arranging the delivery.Once we ship out your clubs we will email you the tracking#.Regards,
plz ship my club now I only one r9 and want it now and it has not been shipped
AdministratorOnce shipped out your club,we will inform you the tracking #.
I am thinking about ordering from your company but am a little woriied about all these orders that seem to be having issues with shipping what insurance do I have that I will get what I pay for?
AdministratorDear sir, Nice to get your inquiry. We provide free delivery.If there is any problem happening to the product during the delivery period,we will resend it for you . Regards.
i ordered 2009112280341 and it has been almost a week and still says it hasnt shipped yet. i also dont know how to track my shipment or if you got my adress because on the recipt it said (no adress) it is 2020 gardenbrook drive raleigh NC 27606
AdministratorThanks for your information,we have recorded it,and will ship out your clubs in 2 days.
will you deliver to Doha, Qatar. How long it takes to reach Doha.
AdministratorThanks for your visiting to our website.We offer shipping world wide,and will arrange the delivery in 3-5 days,then it will take 6-9 working days to arrive you.